[rt-users] E-mail reminders to owners of tickets

[Max McGrath]

It looks as though I've gotten the rt-remind script to work.  In case other
people come across this, this is what I've done.

First, I put the script in /rthomedirectroy/lib/RT/ (for me this was
/opt/rt3/lib/RT/).

I also ran it with the -A option (i.e., ./opt/rt3/lib/RT/rt-remind -A).

Now, I'm not sure both of those are necessary, but upon doing both of those,
it worked!  Users now get one e-mail per queue in which they own tickets!

Max
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Thu, Jun 10, 2010 at 2:09 PM, spark at cclsd.org <spark at cclsd.org> wrote:

> Hi Max,
> I use a daily dashboard subscription that is emailed to me each morning,
> apprising me of all open tickets according to the search criteria set in the
> dashboard. Works pretty well
>
> hope this helps
>
> Sean
>
>
> On 6/10/2010 11:48 AM, Max McGrath wrote:
>
>> Hi all -
>>
>> Running RT 3.8.8 on Ubuntu 9.10.
>>
>> We are looking to send daily reminders to owners of tickets.  I have
>> found the rt-remind script (at
>> http://www.cs.kent.ac.uk/people/staff/tdb/rt3/).  Is this my best bet?
>>  I'm not concerned with escalating priority of tickets, so I don't know
>> if this is the right thing to use or not?
>>
>> I guess the best case scenario would be if I have 10 tickets that I own,
>> each night I would get a single e-mail with information regarding all 10
>> of my open tickets.  If that is not possible, it would be acceptable to
>> get 1 e-mail for every ticket I own -- so in this case, I would get 10
>> individual e-mails.
>>
>> I have also found this thread about rt-remind
>> (
>> http://www.gossamer-threads.com/lists/rt/users/33582?search_string=send%20reminders%20to%20ticket%20owners;#33582
>> )
>> -- but it is from 2004 and not sure if this is still the best option.
>>
>> I've put the script into my cron.daily and it doesn't seem to do
>> anything.  Is there any configuration that needs to be done?
>>
>> Am I on the right track with this script?  Or is there any easier way?
>>
>> Thanks!
>>
>> Max
>> --
>> Max McGrath
>> Asst. Network Admin/Systems Specialist
>> Carthage College
>> 262-552-5512
>> mmcgrath at carthage.edu <mailto:mmcgrath at carthage.edu>
>>
>>
>>
>>
>>
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>>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>
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