[rt-users] Create Ticket URL

[Dan Shoop]

If I issues a URL like 

http://oe.healthnet.com/rt/Ticket/Create.html?Queue=13&Subject=xyzzy&Status=open

it properly opens a create ticket page with the values for Subject and Status appropriately populated. 

If I wanted to populate a custom field, what would be the similar syntax for the URL? I'm thinking something like 

http://oe.healthnet.com/rt/Ticket/Create.html?Queue=13&Subject=xyzzy&Status=open&CF.Region=AZ

but that doesn't populate the custom field "Region" with the value AZ.

Does anyone have an idea how this might be specified? Is it possible?

-d

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Dan Shoop
Computer Scientist
U.S. Technical Services

dan.shoop at usts.com
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