[rt-users] Apache issues when when upgrading 3.8.6 -> 3.8.8

Shannon Adams shannon_adams68 at yahoo.com
Sat Jun 12 11:12:53 EDT 2010

I was able to get past the issue below - ./configure showed I was missing the group rt3.  Not sure why this never came up in previous installations and upgrades.

Now, I followed the README and UPGRADING dox step-by-step and the upgrade from 3.8.6 to 3.8.8 appears to go without a hitch.  However, now it appears as if I have an Apache config problem after the upgrade.  When I try to browse to the RT URL or IP, a popup appears: "When choosing to open <blank lines> which is a : httpd/unix-directory from: httpd://rt.companyname.com

What should Firefox do with this file?  "Open" With or "Save" are the options.

I didn't change anything in my Apache config.  It is the same as it has been the last few upgrades.


<VirtualHost *:80>
  ServerName itadmin.companyname.com
  ServerAlias rt.companyname.com
  DocumentRoot /opt/rt3/share/html
  AddDefaultCharset UTF-8
  PerlRequire /opt/rt3/bin/webmux.pl
  <Directory /opt/rt3/share/html>
    Order allow,deny
    Allow from all
    SetHandler perl-script
    PerlResponseHandler RT::Mason

Any suggestions on how to resolve this?


----- Original Message ----
From: Shannon Adams <shannon_adams68 at yahoo.com>
To: rt-users at lists.bestpractical.com
Sent: Fri, June 4, 2010 11:08:56 PM
Subject: Error when upgrading 3.8.6 -> 3.8.8

Running CentOS 5.5 - fully patched.  Trying to upgrade from 3.8.6 to 3.8.8.

# make upgrade
All dependencies have been found.
/opt/local/bin/ginstall -c -m 0755 -o root -g www -d /opt/rt3/etc
make: /opt/local/bin/ginstall: Command not found
make: *** [config-install] Error 127

I can't find anything in the README or UPGRADING doc that would indicate why I am getting this.  Thanks for any help.


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