[rt-users] create ticket via email

[sunnavy]

maybe you want to try RT::Extension::CommandByMail, you can find it on cpan

On 10-06-15 05:12, nordik24 wrote:
> 
> hi
> 
> im able to create a ticket by sending an email but i dont know how to fill
> the other fields apart from "Subject". I have 4 custom fields that i want to
> fill when i send the mail 
> 
> i use a php form to send the mails and i tried to put the custom field in
> the header to see if it works by typing "CF.{<custom field name>}=<value>"
> but nothing happens
>  
> i hope someone knows how to do it
> 
> 
> -- 
> View this message in context: http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com