[rt-users] create ticket via email

sunnavy sunnavy at bestpractical.com
Tue Jun 15 09:57:08 EDT 2010

maybe you want to try RT::Extension::CommandByMail, you can find it on cpan

On 10-06-15 05:12, nordik24 wrote:
> hi
> im able to create a ticket by sending an email but i dont know how to fill
> the other fields apart from "Subject". I have 4 custom fields that i want to
> fill when i send the mail 
> i use a php form to send the mails and i tried to put the custom field in
> the header to see if it works by typing "CF.{<custom field name>}=<value>"
> but nothing happens
> i hope someone knows how to do it
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