[rt-users] create ticket via email

Jim Tambling Jim.Tambling at datatote.co.uk
Tue Jun 15 17:29:57 EDT 2010


I found that when using email to create a ticket, unless it is sent in
plain text the CF fields are not parsed correctly.

Hope this helps, Jim

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of nordik24
Sent: 15 June 2010 13:12
To: rt-users at lists.bestpractical.com
Subject: [rt-users] create ticket via email


im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from "Subject". I have 4 custom fields that
i want to fill when i send the mail 

i use a php form to send the mails and i tried to put the custom field
in the header to see if it works by typing "CF.{<custom field
name>}=<value>" but nothing happens
i hope someone knows how to do it

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