[rt-users] E-mail reminders to owners of tickets

[Asif Iqbal]

On Thu, Jun 10, 2010 at 3:09 PM, spark at cclsd.org <spark at cclsd.org> wrote:
> Hi Max,
> I use a daily dashboard subscription that is emailed to me each morning,
> apprising me of all open tickets according to the search criteria set in the
> dashboard. Works pretty well

I setup the same thing and I do not receive email. I am using RT 3.8.2. My email
works fine. I do not see any log in rt.log

Set($LogToFileNamed , "rt.log");    #log to rt.log

any idea how to debug this issue?


>
> hope this helps
>
> Sean
>
> On 6/10/2010 11:48 AM, Max McGrath wrote:
>>
>> Hi all -
>>
>> Running RT 3.8.8 on Ubuntu 9.10.
>>
>> We are looking to send daily reminders to owners of tickets.  I have
>> found the rt-remind script (at
>> http://www.cs.kent.ac.uk/people/staff/tdb/rt3/).  Is this my best bet?
>>  I'm not concerned with escalating priority of tickets, so I don't know
>> if this is the right thing to use or not?
>>
>> I guess the best case scenario would be if I have 10 tickets that I own,
>> each night I would get a single e-mail with information regarding all 10
>> of my open tickets.  If that is not possible, it would be acceptable to
>> get 1 e-mail for every ticket I own -- so in this case, I would get 10
>> individual e-mails.
>>
>> I have also found this thread about rt-remind
>>
>> (http://www.gossamer-threads.com/lists/rt/users/33582?search_string=send%20reminders%20to%20ticket%20owners;#33582)
>> -- but it is from 2004 and not sure if this is still the best option.
>>
>> I've put the script into my cron.daily and it doesn't seem to do
>> anything.  Is there any configuration that needs to be done?
>>
>> Am I on the right track with this script?  Or is there any easier way?
>>
>> Thanks!
>>
>> Max
>> --
>> Max McGrath
>> Asst. Network Admin/Systems Specialist
>> Carthage College
>> 262-552-5512
>> mmcgrath at carthage.edu <mailto:mmcgrath at carthage.edu>
>>
>>
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Asif Iqbal
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