[rt-users] Users not created up e-mail submission

Max McGrath mmcgrath at carthage.edu
Fri Jun 18 09:59:27 EDT 2010

Hi all -

Running RT 3.8.8 on Ubuntu 9.10 -- recently upgraded from 3.8.7.

In 3.8.7 I had the AutogeneratedPassword working for new users who submitted
tickets via E-mail (link below)


but now in 3.8.8 it no longer works.  In /var/log/messages I see the
following error when a new user submits a ticket via e-mail:

*Jun 18 08:54:17 help RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo
returning Comments: Autocreated on ticket submission, Disabled: 0,
EmailAddress: jen at carthage.edu, Name: jen at carthage.edu, Password: ,
Privileged: 0, RealName: Jen McGrath
*Jun 18 08:54:18 help RT: Couldn't load user 'jen at carthage.edu'.giving up
I'm not sure what I'm missing or what got screwed up with the upgrade --
hopefully it's something easy.

Anybody have any ideas?

Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
mmcgrath at carthage.edu
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