[rt-users] Setting LastUpdatedBy in a scrip

[Jason Maderios]

I tried that


my ( $st, $msg ) = $self->TicketObj->SetSubject ("\($cftype - $cfphone\) $csubj", RecordTransaction => 0 );

But I still get:

Sat Jun 19 11:57:25 2010 The RT System itself - Subject changed from (no value) to '( DSL- 5551212) ' 

For some reason the transaction still shows up




From: Torsten Brumm 
Sent: Saturday, June 19, 2010 11:07 AM
To: Jason Maderios 
Cc: rt-users at lists.bestpractical.com 
Subject: Re: [rt-users] Setting LastUpdatedBy in a scrip


I have no idea about your scrip, but in most cases you can use RecordTransaction=0 (search the wiki for correct syntax)

Torsten


2010/6/19 Jason Maderios <jmaderios at kpu.net>

  All,

  I have scrips that update information in custom fields on each transaction on a ticket.

  The scrips work great however they always set LastUpdatedBy to RT_System.  How can I set the LastUpdatedBy to the actual user working the ticket at the end of the scrip?

  Regards,

  Jason Maderios


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-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de
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