[rt-users] Setting LastUpdatedBy in a scrip
jmaderios at kpu.net
Sat Jun 19 16:02:33 EDT 2010
I tried that
my ( $st, $msg ) = $self->TicketObj->SetSubject ("\($cftype - $cfphone\) $csubj", RecordTransaction => 0 );
But I still get:
Sat Jun 19 11:57:25 2010 The RT System itself - Subject changed from (no value) to '( DSL- 5551212) '
For some reason the transaction still shows up
From: Torsten Brumm
Sent: Saturday, June 19, 2010 11:07 AM
To: Jason Maderios
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Setting LastUpdatedBy in a scrip
I have no idea about your scrip, but in most cases you can use RecordTransaction=0 (search the wiki for correct syntax)
2010/6/19 Jason Maderios <jmaderios at kpu.net>
I have scrips that update information in custom fields on each transaction on a ticket.
The scrips work great however they always set LastUpdatedBy to RT_System. How can I set the LastUpdatedBy to the actual user working the ticket at the end of the scrip?
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