[rt-users] Updated subject not used in outgoing email

[Joop]

Angus Rea wrote:
> Hi,
>
> I having a small but annoying problem with two 'On create' scrips 
> which do the following:
>
> a) the first one scans the body of the email and updates some fields 
> including the ticket subject:
>
> Description: 10 - On Create, set subject and other fields
>     Condition:   On Create
>     Action:      User Defined
>     Template:    Global template: Blank
>     Stage:       TransactionCreate
>
> b) the second one sends an email to the requestor:
>
>     Description: 90 - On Create, autoreply to requestors
> Condition:   On Create
> Action: Autoreply To Requestors
> Template: MyAutoReply
> Stage:       TransactionCreate
>
> Both scrips run correctly, except that the updated subject line is not 
> used in the email.
>
> Here is the history of a test ticket:
>
>    Mon Jun 21 16:26:19 2010 RT_System - Subject changed from 'ECR' to 
> 'ECR: 30R1234 - type - ASY - subject [Angus Rea]'
>    Mon Jun 21 16:26:20 2010 RT_System - Outgoing email recorded
>
> As you can see, the 1st scrip runs and updates the subject and then 
> the 2nd scrip sends the email; however, the subject of
> the email sent to the requestor is the original subject; ie: just 'ECR'.
Use stage: TransactionBatch instead but watch out for side effects.

Regards,

Joop