[rt-users] Scrip to resolve parent when all children resolved

Jonathan Rummel jrummel at imapp.com
Tue Jun 22 16:08:26 EDT 2010


I have a scrip in place that creates 4 child tickets in queue B upon creation
of a ticket (the parent) in queue A.  Is there a way for the parent to check
the status of the child tickets and automatically resolve itself when the
last of the child tickets is resolved?

Thank you,
Jonathan

RT 3.6.5, MySQL
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