[rt-users] HTML for ticket body.

[Kevin Falcone]

On Tue, Jun 22, 2010 at 04:43:49PM +0200, Emmanuel Lacour wrote:
> On Tue, Jun 22, 2010 at 10:08:01AM +0700, Trần Trọng Tấn wrote:
> > I want to display some basic HTML tag (like table) on ticket body on page
> > /Ticket/Display.html. Where can I configure to enable it? or mod some code
> > to do it?
> > 
> 
> you have to change the file share/html/Ticket/Display.html.
> 
> but first:
> 
> - see if the place where you wan't to add code correspond to one of the
>   callbacks defined in this file. If yes, use this callback as described
>   here: http://wiki.bestpractical.com/view/CustomizingWithCallbacks
> - if there is no usefull callback, copy this file to local/html/Ticket/
>   and modify it
> 
> then you need to clear the mason cache (rm -rf var/mason_data/obj) and
> restart your webserver to see your changes.

Actually, if all you want to do is allow HTML tables sent in email to
RT to show up on Ticket/Display.html you can tell RT to do that using
$PreferRichText in the config.  You need a very recent RT release for
the table scrubber restrictions to be relaxes to work with the code
excel/word generate.

-kevin
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