[rt-users] Scrip to resolve parent when all children resolved

Torsten Brumm torsten.brumm at googlemail.com
Wed Jun 23 03:28:53 EDT 2010

Take this both Wiki Links to create the scrips you need:



2010/6/22 Jonathan Rummel <jrummel at imapp.com>

> I have a scrip in place that creates 4 child tickets in queue B upon
> creation
> of a ticket (the parent) in queue A.  Is there a way for the parent to
> check
> the status of the child tickets and automatically resolve itself when the
> last of the child tickets is resolved?
> Thank you,
> Jonathan
> RT 3.6.5, MySQL
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Torsten Brumm

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