[rt-users] Scrip to resolve parent when all children resolved
torsten.brumm at googlemail.com
Wed Jun 23 03:28:53 EDT 2010
Take this both Wiki Links to create the scrips you need:
2010/6/22 Jonathan Rummel <jrummel at imapp.com>
> I have a scrip in place that creates 4 child tickets in queue B upon
> of a ticket (the parent) in queue A. Is there a way for the parent to
> the status of the child tickets and automatically resolve itself when the
> last of the child tickets is resolved?
> Thank you,
> RT 3.6.5, MySQL
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