[rt-users] Special situation and Custom Fields

Kenneth Crocker kfcrocker at lbl.gov
Wed Jun 23 13:00:51 EDT 2010


Getting rights of almost any kind, especially in terms of tickets (ie.
Ticket Custom Fields), requires a user to be privileged.

I'm curious; why, exactly, do you have a problem with allowing "SeeQueue" to


On Wed, Jun 23, 2010 at 9:14 AM, Joe Kirby <kirby at umbc.edu> wrote:

> I have a queue setup for Everyone to have CreateTicket but not SeeQueue. We
> did this on purpose so the general unpriviliged user would not see the queue
> but we wanted it available to unprivileged faculty via the url for create
> ticket with the queue number as an entry point on a special faculty web page
> This part really works quite well and my users are very happy however I
> have a custom field which is setup to have Everyone See and Modify it but
> from what I can tell only those who can actually see the queue see the
> custom fields.
> Does anyone know of something else I need to setup?
> Thanks in advance
> Joe
> Joe Kirby , Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response - http://www.umbc.edu/oit
> Administration 627
> Office - 410-455-3020
> Email - kirby at umbc.edu
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