[rt-users] Special situation and Custom Fields
kfcrocker at lbl.gov
Wed Jun 23 13:00:51 EDT 2010
Getting rights of almost any kind, especially in terms of tickets (ie.
Ticket Custom Fields), requires a user to be privileged.
I'm curious; why, exactly, do you have a problem with allowing "SeeQueue" to
On Wed, Jun 23, 2010 at 9:14 AM, Joe Kirby <kirby at umbc.edu> wrote:
> I have a queue setup for Everyone to have CreateTicket but not SeeQueue. We
> did this on purpose so the general unpriviliged user would not see the queue
> but we wanted it available to unprivileged faculty via the url for create
> ticket with the queue number as an entry point on a special faculty web page
> This part really works quite well and my users are very happy however I
> have a custom field which is setup to have Everyone See and Modify it but
> from what I can tell only those who can actually see the queue see the
> custom fields.
> Does anyone know of something else I need to setup?
> Thanks in advance
> Joe Kirby , Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response - http://www.umbc.edu/oit
> Administration 627
> Office - 410-455-3020
> Email - kirby at umbc.edu
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the rt-users