[rt-users] RT::Authen::ExternalAuth and privileged users

Kenneth Crocker kfcrocker at lbl.gov
Tue Jun 29 13:06:36 EDT 2010


What Kevin said is what you need.

"nor can I add them to groups" - You can only add Privileged Users to a


On Mon, Jun 28, 2010 at 2:27 PM, Kevin Gagel <gagel at cnc.bc.ca> wrote:

>  Peter,
> Look into:
> Set($WebExternalAuto,1);
> Set($AutoCreate,{Privileged=>0});
> It's one or both that you need. These are my settings and my users are auto
> created for me.
> Kevin W. Gagel
> Network Administrator
> College of New Caledonia
> My Blog:
> http://mail.cnc.bc.ca/blogs/gagel
> My Shared Files:
> http://mail.cnc.bc.ca/users/gagel
> On Monday 28/06/2010 at 2:24 pm, Peter Andersen wrote:
>   I currently have RT 3.8.6 working with RT::Authen::ExternalAuth to the
> point where it allows me to authenticate and access the Self Service page
> but I am stuck getting with all users being unprivileged.  Users I create
> inside RT can be privileged but none of the external users are privileged
> nor can I add them to groups.
>   I see references to autocreate users but am unable to get any creation to
> happen with ExternalAuth.  Do I need to use RT::Extension::LDAPImport to
> create user accounts before I can move forward?  What options do I need to
> look into for auto creating users?  Can I set all my external users to
> privileged (not the best idea)?
>   RT is running on Gentoo Linux with Apache2/fast_cgi, perl 5.10.1
> threaded, RT::Authen::ExternalAuth 0.08 and connects to a Win2003 AD.  I am
> not attached to 3.8.6 so replacing with 3.8.8 is an option.
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