[rt-users] Tracking Mileage from Ticket Transactions

Chad Osmond chad.osmond at compfitness.com
Wed Jun 30 11:25:24 EDT 2010


Firstly, I'm just getting back into RT after changing jobs, so It's been 
4 years since I started to work on customizing RT.
We run a IT services company, and we're looking for a nice easy way to 
track mileage on a ticket transaction.

What I'd envisioned is inside a  ticket transaction, have a custom field 
similar to Time Worked, where you can enter a value and have it 
increment the total value in the way that time worked happens.

I assume I'll need two custom fields, Mileage Total and Mileage, and on 
Ticket Submit, take Mileage and add it to the Mileage Total value,  is 
this correct?
I would also like to keep a monthly log of mileage, so on ticket 
submission, if there is a Mileage entry, create a comment in a different 
queue called "Mileage Queue" where I'd have a ticket for each user, each 

The first part seems simple enough to do providing I'm in the right 
path, and the second will take some playing around with I'm sure, but it 
seems possible. Before I get too caught up, is there anyone that has a 
similar setup that could post their configurations?



More information about the rt-users mailing list