[rt-users] CommandByMail Extension

[Kenneth Marshall]

Oh, and the dot (".") should not be there. You also need the
latest release to fix the regex space bug.

Cheers,
Ken

On Wed, Mar 03, 2010 at 02:29:07PM -0600, Kenneth Marshall wrote:
> Oops, the syntax for Custom Fields using CommandByMail is
> 
> CustomField.{<CFName>}: <custom field value>
> 
> or 
> 
> CF.{<CFName>}: <custom field value>
> 
> That works here with spaces.
> 
> Cheers,
> Ken
> 
> On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
> > Since the parsing for this is via regex, maybe we can adjust
> > the regex used to incorporate spaces in CFs.
> > 
> > Cheers,
> > Ken
> > 
> > On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
> > > To list,
> > >
> > > I've finally got CommandByMail to work with Custom Fields. Apparently, for 
> > > any Custom Field to work, it needs to have a one-word name or a hyphenated 
> > > name. I didn't read this in any of the READ ME's. So, since 98% of my 
> > > Custom Fields have more than one word, like "Migrated Date", I will need to 
> > > change it to "Migrated-Date" and change all queries to look for a hypenated 
> > > version of what they used to look for. OH Well, at least it now works.
> > >
> > > Thanks anyway.
> > >
> > > Kenn
> > > LBNL
> > >
> > > On 2/23/2010 1:43 PM, Kevin Falcone wrote:
> > >> On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
> > >>   
> > >>> I've installed CommandByMail. The instructions describe the ability to 
> > >>> create a ticket WITH CustomField values. However, I'm finding this 
> > >>> doesn't seem to be true. Do I also need to install an additional 
> > >>> extension for this?
> > >>>     
> > >>
> > >> What did you try, how did it fail, etc etc.
> > >> You can certainly set Custom Fields with CommandByMail
> > >> You can also use the ExtractCustomFieldValues extension, depending on
> > >> what you're doing
> > >>
> > >> -kevin
> > >>   ------------------------------------------------------------------------
> > >>
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> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 2010 RT Training Sessions!
> San Francisco, CA, USA - Feb 22 & 23
> Dublin, Ireland - Mar 15 & 16
> Boston, MA, USA - April 5 & 6
> Washington DC, USA - Oct 25 & 26
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>