[rt-users] CommandByMail Extension

[Ken Crocker]

Kenneth,

That was it. My guy installed .08 and now all works well. I do get an 
error for the command "Content", but as long as I put any comments at 
the end, it works fine.
Thanks again for your help.

Kenn
LBNL

On 3/3/2010 12:53 PM, Kenneth Marshall wrote:
> Use version 0.08 from last August. You do not include <>, just
> the text of the name or value.
>
> Ken
>
> On Wed, Mar 03, 2010 at 12:35:36PM -0800, Ken Crocker wrote:
>   
>> Kenneth,
>>
>> Are you saying I need a < and a > on each side of the CF name? In addition 
>> to the brackets?
>>
>> Kenn
>> LBNL
>>
>> On 3/3/2010 12:29 PM, Kenneth Marshall wrote:
>>     
>>> Oops, the syntax for Custom Fields using CommandByMail is
>>>
>>> CustomField.{<CFName>}: <custom field value>
>>>
>>> or 
>>> CF.{<CFName>}: <custom field value>
>>>
>>> That works here with spaces.
>>>
>>> Cheers,
>>> Ken
>>>
>>> On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
>>>   
>>>       
>>>> Since the parsing for this is via regex, maybe we can adjust
>>>> the regex used to incorporate spaces in CFs.
>>>>
>>>> Cheers,
>>>> Ken
>>>>
>>>> On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
>>>>     
>>>>         
>>>>> To list,
>>>>>
>>>>> I've finally got CommandByMail to work with Custom Fields. Apparently, 
>>>>> for any Custom Field to work, it needs to have a one-word name or a 
>>>>> hyphenated name. I didn't read this in any of the READ ME's. So, since 
>>>>> 98% of my Custom Fields have more than one word, like "Migrated Date", I 
>>>>> will need to change it to "Migrated-Date" and change all queries to look 
>>>>> for a hypenated version of what they used to look for. OH Well, at least 
>>>>> it now works.
>>>>>
>>>>> Thanks anyway.
>>>>>
>>>>> Kenn
>>>>> LBNL
>>>>>
>>>>> On 2/23/2010 1:43 PM, Kevin Falcone wrote:
>>>>>       
>>>>>           
>>>>>> On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
>>>>>>           
>>>>>>             
>>>>>>> I've installed CommandByMail. The instructions describe the ability to 
>>>>>>> create a ticket WITH CustomField values. However, I'm finding this 
>>>>>>> doesn't seem to be true. Do I also need to install an additional 
>>>>>>> extension for this?
>>>>>>>               
>>>>>>>               
>>>>>> What did you try, how did it fail, etc etc.
>>>>>> You can certainly set Custom Fields with CommandByMail
>>>>>> You can also use the ExtractCustomFieldValues extension, depending on
>>>>>> what you're doing
>>>>>>
>>>>>> -kevin
>>>>>>   
>>>>>> ------------------------------------------------------------------------
>>>>>>
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>
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