[rt-users] CommandByMail Extension

[Ken Crocker]

Kenneth,

To be honest, we just installed this a few day (maybe a week) ago. So I 
assumed we HAD the latest version. I'll take a look in the wiki and see 
what's up.

Kenn
LBNL

On 3/3/2010 12:37 PM, Kenneth Marshall wrote:
> Oh, and the dot (".") should not be there. You also need the
> latest release to fix the regex space bug.
>
> Cheers,
> Ken
>
> On Wed, Mar 03, 2010 at 02:29:07PM -0600, Kenneth Marshall wrote:
>   
>> Oops, the syntax for Custom Fields using CommandByMail is
>>
>> CustomField.{<CFName>}: <custom field value>
>>
>> or 
>>
>> CF.{<CFName>}: <custom field value>
>>
>> That works here with spaces.
>>
>> Cheers,
>> Ken
>>
>> On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
>>     
>>> Since the parsing for this is via regex, maybe we can adjust
>>> the regex used to incorporate spaces in CFs.
>>>
>>> Cheers,
>>> Ken
>>>
>>> On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
>>>       
>>>> To list,
>>>>
>>>> I've finally got CommandByMail to work with Custom Fields. Apparently, for 
>>>> any Custom Field to work, it needs to have a one-word name or a hyphenated 
>>>> name. I didn't read this in any of the READ ME's. So, since 98% of my 
>>>> Custom Fields have more than one word, like "Migrated Date", I will need to 
>>>> change it to "Migrated-Date" and change all queries to look for a hypenated 
>>>> version of what they used to look for. OH Well, at least it now works.
>>>>
>>>> Thanks anyway.
>>>>
>>>> Kenn
>>>> LBNL
>>>>
>>>> On 2/23/2010 1:43 PM, Kevin Falcone wrote:
>>>>         
>>>>> On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
>>>>>   
>>>>>           
>>>>>> I've installed CommandByMail. The instructions describe the ability to 
>>>>>> create a ticket WITH CustomField values. However, I'm finding this 
>>>>>> doesn't seem to be true. Do I also need to install an additional 
>>>>>> extension for this?
>>>>>>     
>>>>>>             
>>>>> What did you try, how did it fail, etc etc.
>>>>> You can certainly set Custom Fields with CommandByMail
>>>>> You can also use the ExtractCustomFieldValues extension, depending on
>>>>> what you're doing
>>>>>
>>>>> -kevin
>>>>>   ------------------------------------------------------------------------
>>>>>
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>> _______________________________________________
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>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>> 2010 RT Training Sessions!
>> San Francisco, CA, USA - Feb 22 & 23
>> Dublin, Ireland - Mar 15 & 16
>> Boston, MA, USA - April 5 & 6
>> Washington DC, USA - Oct 25 & 26
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>>     
>
>   
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