[rt-users] 3.8.7 Upgrade

[Kevin Falcone]

On Thu, Mar 04, 2010 at 02:28:02PM -0500, Joe Kirby wrote:
Joe

>    We have experienced some issues in 3.8.2 when folks use the Ticket option from the left hand
>    menu of Rt at a Glance.
>    Sometimes it is just pulling too much data and the system hangs.
>    I was wondering if there is any setup/config option to limit who can use this feature so we
>    can limit our exposure to these performance hits.
>    We have over 220 Privileged users of which just a handful should be able to use this feature.

There isn't, but you can use the callback in Elements/Tabs to
trim it out for people who aren't in a group

>    Lastly, I was hoping to discover that the Display History would ignore any filtering when a
>    ticket changed queues as we do not care if a user sees that the ticket went from a Level 1
>    queue to a Level 3 queue.
>    We do not want to grant them SeeQueue attribute since this would create an abnormally high
>    number of Queues that are not really necessary for these users.
>    An example in the history log is Sun Jan 24 14:00:15 2010 The RT System itself - Queue changed
>    from Human Resources (HR) to

If you're ok just hiding that it moved, the SkipTransaction callback
in the ShowHistory mason component is probably the right place to
look.

-kevin
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