[rt-users] Rights management question

[Charles-Noël Bouteville]

Le 5 mars 2010 17:36, Jerrad Pierce <jpierce at cambridgeenergyalliance.org> a
écrit :

> each custom field rights by Roles. The Roles Rights on CF can only be
> > granted in Global way? So am i missing something ?
> The fact that CFs themselves may be selectively applied to queues?


Yes but in in a queue ?

For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1,
CF2, CF3 and can modified only CF1. Is that Possible ?


> > Second
> >     Can i set a filter on the right Showticket?
> > For instance, i would grant some user too see only tickets created by
> > someone who has XXXX in his mail where XXXX is match by a Regex ?
> No. Seems far outside the realm of general utility and a PITA.
> What you could do is create a scrip that checks your conditions
> and adds the individual in question as (squelched) requestor/cc
>  OnCreate.


Ok thank


> Alternatively, setup you groups and queues to match this mapping
>  as best as possible.


--
Cambridge Energy Alliance: Save money. Save the planet.
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