[rt-users] Rights management question

[Ken Crocker]

Charles,

What I think you're missing is that even though Custom Fields are 
/applied/ to Queues, the privileges to See/Modify/Admin them is /granted 
via Groups/. That means I could apply a CF to 3 different Queues and if 
I didn't grant any groups any rights to see/modify/admin that CF, then 
no one would even see that CF, let alone modify it, even though it /has 
been applied/.
This is a good thing. For example. I may have 3 different groups with 
access to a Queue where the CF is applied. I may want one group to only 
see the CF, not modify a value in it or modify it's name or available 
values (given it is a "select value" type). I may want another group to 
actually modify (change the "selected" value in it) it for a given 
ticket and have another group of a few members Admin (add/modify values 
available for selection) the CF.
Does that make any sense? I hope I've been able to help you with this.

Kenn
LBNL

On 3/5/2010 9:18 AM, Charles-Noël Bouteville wrote:
>
> Le 5 mars 2010 17:36, Jerrad Pierce 
> <jpierce at cambridgeenergyalliance.org 
> <mailto:jpierce at cambridgeenergyalliance.org>> a écrit :
>
>     > each custom field rights by Roles. The Roles Rights on CF can
>     only be
>     > granted in Global way? So am i missing something ?
>     The fact that CFs themselves may be selectively applied to queues?
>
>
> Yes but in in a queue ?
>  
> For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see 
> CF1, CF2, CF3 and can modified only CF1. Is that Possible ?
>  
>
>     > Second
>     >     Can i set a filter on the right Showticket?
>     > For instance, i would grant some user too see only tickets
>     created by
>     > someone who has XXXX in his mail where XXXX is match by a Regex ?
>     No. Seems far outside the realm of general utility and a PITA.
>     What you could do is create a scrip that checks your conditions
>     and adds the individual in question as (squelched) requestor/cc
>      OnCreate. 
>
>
> Ok thank
>  
>
>     Alternatively, setup you groups and queues to match this mapping
>      as best as possible.
>
>
> --
> Cambridge Energy Alliance: Save money. Save the planet.
>
>
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