[rt-users] Perl script for RT ticket creation

[Jerrad Pierce]

> Does anyone have a script that can be run via cron that would parse a
> standard "RT Offline" formatted file and create new tickets?
>
> (We have a process where a user uploads a CSV file received from an
> outside client into a PHP webform, and the PHP converts it into a RT
> Offline file, and then the user can copy/paste into RT.  I would like
> to take out the copy/paste step)
As previously noted, the offline form is the same format as that used
by the REST interface / the rt CLI... so it should be trivial to inject
once you have your information in this format.

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