[rt-users] Rights management question

[Charles-Noël Bouteville]

Yes thanks, CF rights start to make sence now ...

Le 5 mars 2010 19:12, Ken Crocker <kfcrocker at lbl.gov> a écrit :

>  Charles,
>
> What I think you're missing is that even though Custom Fields are *applied
> * to Queues, the privileges to See/Modify/Admin them is *granted via
> Groups*. That means I could apply a CF to 3 different Queues and if I
> didn't grant any groups any rights to see/modify/admin that CF, then no one
> would even see that CF, let alone modify it, even though it *has been
> applied*.
> This is a good thing. For example. I may have 3 different groups with
> access to a Queue where the CF is applied. I may want one group to only see
> the CF, not modify a value in it or modify it's name or available values
> (given it is a "select value" type). I may want another group to actually
> modify (change the "selected" value in it) it for a given ticket and have
> another group of a few members Admin (add/modify values available for
> selection) the CF.
> Does that make any sense? I hope I've been able to help you with this.
>
> Kenn
> LBNL
>
>
> On 3/5/2010 9:18 AM, Charles-Noël Bouteville wrote:
>
>
> Le 5 mars 2010 17:36, Jerrad Pierce <jpierce at cambridgeenergyalliance.org>a écrit :
>
>  > each custom field rights by Roles. The Roles Rights on CF can only be
>> > granted in Global way? So am i missing something ?
>>  The fact that CFs themselves may be selectively applied to queues?
>
>
>  Yes but in in a queue ?
>
> For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1,
> CF2, CF3 and can modified only CF1. Is that Possible ?
>
>
>> > Second
>> >     Can i set a filter on the right Showticket?
>> > For instance, i would grant some user too see only tickets created by
>> > someone who has XXXX in his mail where XXXX is match by a Regex ?
>>  No. Seems far outside the realm of general utility and a PITA.
>> What you could do is create a scrip that checks your conditions
>> and adds the individual in question as (squelched) requestor/cc
>>  OnCreate.
>
>
>  Ok thank
>
>
>> Alternatively, setup you groups and queues to match this mapping
>>  as best as possible.
>
>
>  --
> Cambridge Energy Alliance: Save money. Save the planet.
>
>
> ------------------------------
>
> _______________________________________________http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
> 2010 RT Training Sessions!
> San Francisco, CA, USA - Feb 22 & 23
> Dublin, Ireland - Mar 15 & 16
> Boston, MA, USA - April 5 & 6
> Washington DC, USA - Oct 25 & 26
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100308/2ef2aa16/attachment.htm>