[rt-users] Creating Child/Parent tickets with content (text) from original ticket

[Brumm, Torsten / Kuehne + Nagel / Ham MI-ID]

Search at bps github for cloneticketwithcontent, this is what you are looking for!

----- Originalnachricht -----
Von: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
An: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Gesendet: Fri Mar 12 14:55:06 2010
Betreff: [rt-users] Creating Child/Parent tickets with content (text) from original ticket


Hello

We have a question. Some of our teams are creating parents or child tickets
for other teams. But they want to have in these new tickets the content of
the 1st ticket. 

Currently, when they create new ticket, there is nothing from the previous
one, only relation. So they have to copy&paste the contect from 1st ticket,
paste it to this, and then save new child/parent ticket. 

Is there some way, that when someone click on create new child/parent
ticket, that the contect from original ticket will be automatically put into
this ticket ? 

The request is for basic contect of original ticket, the email which has
created new ticket. Not the comments which are added after into the ticket. 

Thanks

Miroslav 
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Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



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