[rt-users] Determine Queue based off of email domain

Sat Mar 20 05:59:45 EDT 2010

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Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

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Von: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com> 
An: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com> 
Gesendet: Sat Mar 20 03:30:30 2010
Betreff: [rt-users] Determine Queue based off of email domain 

I am trying to get RT setup to place new tickets in a particular queue based off the senders mail domain. We use RT at work to handle support tickets for our customers in the building. I have 3 different email domains that would be sending us tickets. 

For example I have the following domains that would send us email

@abc.com - company's email account (I have control over this domain)
@jkl.com - Operational department that we support (email is handled by there main office)
@xyz.com - Outside agency that we maintain a hosted financial system for

I would want anyone sending an email to techsupport at abc.com to have a ticket created in a particular queue depending on the email domain they are a part of.

Example:
@abc.com - goes to the ABC Ticket Queue
@jkl.com - goes to the JKL Ticket Queue
@xyz.com - goes to the XYZ Ticket Queue

Is there a way to do this with RT's Scips or would I be better off trying to filter mail for this criteria with postfix?

Thanks,
Dustin

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