[rt-users] How to install RT global to handel 11 accounts seperately?

[Emmanuel Lacour]

On Sun, Mar 21, 2010 at 04:51:53AM +0100, Michelle Konzack wrote:
> 
> RT can only handel ONE RT account/E-Mail-Address
> 


Standard RT configuration is to use 2 addresses for _each_ queue (one
for correspondances, one for comments). Then you can have several
queues with a set of permissions that allow groups of people show only
tickets they need to show.

Suppose you have domains foo.com, bar.com, you can have (it depends on
your workflow) a queue:

abuse_foo
abuse_bar
postmaster_foo
postmaster_bar

etc...

for each queue, you configure the corresponding email address and a
group of people that should work on with appropriate rights.

Maybe you should buy the book "RT essentials" ? ;)


Or maybe I do not understand your questions ...