[rt-users] How to install RT global to handel 11 accounts seperately?

[Torsten Brumm]

Hi Michelle,
Emmanuel already pointed you the correct solution but let me try to
understand your setup:

Your setup, lets say:

abuse at foo.com -> Queue: abuse_foo
postmaster at foo.com -> Queue: postmaster_foo
support at foo.com -> Queue: support_foo
tech-support at foo.com -> Queue: techsupport_foo
biz-support at foo.com -> Queue: bizsupport_foo
sales at foo.com -> Queue: sales_foo

abuse at bar.com -> Queue: abuse_bar
postmaster at bar.com -> Queue: postmaster_bar
support at bar.com -> Queue: support_bar
tech-support at bar.com -> Queue: techsupport_bar
biz-support at bar.com -> Queue: bizsupport_bar
sales at bar.com -> Queue: sales_bar

This can easily handled by /etc/alias file and the queue setup is also easy
like Emmanuel explained.

You don't need much magic for this and you don't need several installations
of RT for this.

Is this the setup you are looking for?!?

Torsten
2010/3/21 Michelle Konzack <linux4michelle at tamay-dogan.net>

> Hello Torsten,
>
> Am 2010-03-21 02:44:28, hacktest Du folgendes herunter:
> > What means modified version? what kind of modifications? And what is
> exactly
> > the problem to handle this 11 accounts from 6 domains?
>
> The installation in Debian expect the config in /etc/...
> which mean, you can not run moe then one RT.
>
> > I think all you need RT is already able to handle.
>
> RT can only handel ONE RT account/E-Mail-Address
>
> > >           abuse@
> > >      postmaster@
> > >         support@
> > >    tech-support@
> > >     biz-support@
> > >           sales@
> > mail addresses with different domains....and one RT installation.
>
> NO!!!  One RT installation per mailaccount sind you can  not  have  more
> then one config.  Exactly, I had to modify RT to look into the home  dir
> of the acount.
>
> But RT cannot be made to do his globaly...
> Because many things ARE hardcoded
>
> The accounts do not have to do with each other...  and then I  have  not
> only this six in one domain.   I have 5 other domains on the same server
> with there own RT installations.
>
> Thanks, Greetings and nice Day/Evening
>    Michelle Konzack
>    Systemadministrator
>    24V Electronic Engineer
>    Tamay Dogan Network
>    Debian GNU/Linux Consultant
>
> --
> Linux-User #280138 with the Linux Counter, http://counter.li.org/
> ##################### Debian GNU/Linux Consultant #####################
> <http://www.tamay-dogan.net/>                 Michelle Konzack
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-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de
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