[rt-users] Mason errors

Paul Synnott Paul.Synnott at teamsolutionz.com
Tue May 18 07:15:53 EDT 2010


Hi guys,

In the process of setting up RT and am trying to access the web interface. 
 In the apache error log I see:

[Tue May 18 11:00:14 2010] [error]: The RTAddressRegexp option is not set 
in the config. Not setting this option results in additional SQL queries 
to check whether each address belongs to RT or not. It is especially 
important to set this option if RT recieves emails on addresses that are 
not in the database or config. (/opt/rt3/bin/../lib/RT/Config.pm:343)
[Tue May 18 12:00:26 2010] [notice] Apache/2.2.10 (Unix) mod_ssl/2.2.10 
OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 
FrontPage/5.0.2.2635 PHP/5.2.6 mod_perl/2.0.4 Perl/v5.8.8 configured -- 
resuming normal operations
[Tue May 18 11:00:26 2010] [warning]: [Mason] Cannot resolve file to 
component: /opt/rt3/share/html/index.html (is file outside component 
root?) at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 
852. (/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:852)
[Tue May 18 11:00:26 2010] [warning]: [Mason] Cannot resolve file to 
component: /opt/rt3/share/html/sys_cpanel/images/bottombody.jpg (is file 
outside component root?) at 
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 852. 
(/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm:852)



I have set the Mason component path in the apache configuration file with 
:

LoadModule perl_module /usr/lib/httpd/modules/mod_perl.so
PerlModule HTML::Mason::ApacheHandler
PerlSetVar MasonCompRoot /opt/rt3/share/html
PerlSetVar MasonDataDir /opt/rt3/var/mason_data


I have also tried setting these in the RT Site config.pm file but there 
was no change in the error messages displayed.

Help please :)


Regards,
Paul

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