[rt-users] Category no longer shows in ticket

[Kenneth Crocker]

To List,

Upon further testing, I've discovered that the Category of a Custom Field
only disappears from the Update Ticket screen when that Category is linked
to another CF. When I remove the link, the Category shows up again. Is this
normal? What is the reasoning for this?

Kenn
LBNL

On Thu, Apr 1, 2010 at 12:13 PM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> To list,
>
> When we were in 3.6.4, the category for a Custom Field would show in the
> "Modify Ticket" screen. This allowed a user to select the *category* from
> a drop-down tab and thereby shorten the list of available values to choose
> from for that CF.
> Now in 3.8.7, that *category* list/drop-down no longer shows. I *did* link
> the *category* to another CF and all those values are valid for the *
> category*. It just doesn't show up at all when in the "Modify Ticket'
> screen. This is not what my users are used to, as we started using the *
> category* field in the first place because they didn't want to scroll thru
> a bunch of values that didn't apply to their respective groups (the *
> category* itself).
> Is anyone else getting this?
>
> Thanks in advance.
>
> Kenn
> LBNL
>
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