[rt-users] Couldn't create a ticket group of type 'Requestor'

[Fadel Kamreddine]

An idea what is the issue?



Thanks!

Fadel



*From:* rt-users-bounces at lists.bestpractical.com [mailto:
rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
*Sent:* October 27, 2010 3:50 PM
*To:* rt-users at lists.bestpractical.com
*Subject:* Re: [rt-users] Couldn't create a ticket group of type 'Requestor'



Fadel,

You say you migrated the 3.6.4 database over. Did you run the UPGRADE to the
DataBase?

There are instructions on this in the README for the upgrade.

Kenn
LBNL

On Wed, Oct 27, 2010 at 11:10 AM, Fadel Kamreddine <
fadel.kamreddine at biond.net> wrote:

Hi,

Current setting is RT 3.6.4 using Oracle 11gr1 and it's running fine.

We are migrating to RT 3.8.7  on a new server and new oracle version 11gr2

We installed RT 3.8.7 and copied all the RT schema to the new database
instance.

We did a test by using new RT version on existing 11gr1 database and it
worked fine - this proves that the RT installation is fine we presume.

We can login fine and browse through existing tickets, update existing
owned ticket
but having issues when we need to create , take/assign  a ticket and
we cant see the contents of a ticket when it's not assigned

Errors in rt log:



[Wed Oct 27 15:07:05 2010] [error]: Couldn't create a ticket group of type
'Requestor' for ticket 79713: Could not create group
(/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:989)

[Wed Oct 27 15:07:05 2010] [crit]: Couldn't create ticket groups for
ticket
79713. aborting Ticket creation.
(/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:509)

[Wed Oct 27 15:07:05 2010] [error]: WebRT: Ticket could not be created due
to an internal error (/opt/rt3/share/html/Elements/Error:82)


Any ideas?

Thanks!
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