[rt-users] Couldn't create a ticket group of type 'Requestor'

[Ruslan Zakirov]

Raise log level to debug and try again after server restart. But most
probably you failed to upgrade properly.

Regards, Ruslan. From phone.
2010 11 2 21:35 пользователь "Fadel Kamreddine" <fadel.kamreddine at biond.net>
написал:
> An idea what is the issue?
>
>
>
> Thanks!
>
> Fadel
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
> *Sent:* October 27, 2010 3:50 PM
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Couldn't create a ticket group of type
'Requestor'
>
>
>
> Fadel,
>
> You say you migrated the 3.6.4 database over. Did you run the UPGRADE to
the
> DataBase?
>
> There are instructions on this in the README for the upgrade.
>
> Kenn
> LBNL
>
> On Wed, Oct 27, 2010 at 11:10 AM, Fadel Kamreddine <
> fadel.kamreddine at biond.net> wrote:
>
> Hi,
>
> Current setting is RT 3.6.4 using Oracle 11gr1 and it's running fine.
>
> We are migrating to RT 3.8.7 on a new server and new oracle version 11gr2
>
> We installed RT 3.8.7 and copied all the RT schema to the new database
> instance.
>
> We did a test by using new RT version on existing 11gr1 database and it
> worked fine - this proves that the RT installation is fine we presume.
>
> We can login fine and browse through existing tickets, update existing
> owned ticket
> but having issues when we need to create , take/assign a ticket and
> we cant see the contents of a ticket when it's not assigned
>
> Errors in rt log:
>
>
>
> [Wed Oct 27 15:07:05 2010] [error]: Couldn't create a ticket group of type
> 'Requestor' for ticket 79713: Could not create group
> (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:989)
>
> [Wed Oct 27 15:07:05 2010] [crit]: Couldn't create ticket groups for
> ticket
> 79713. aborting Ticket creation.
> (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:509)
>
> [Wed Oct 27 15:07:05 2010] [error]: WebRT: Ticket could not be created due
> to an internal error (/opt/rt3/share/html/Elements/Error:82)
>
>
> Any ideas?
>
> Thanks!
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