[rt-users] see others tickets

[Josh Narins]

That's what the "Newest Unowned Tickets" queue is for, the default second box in the left column of the home page is for.

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Josef
> Sent: Wednesday, November 03, 2010 4:39 PM
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] see others tickets
> 
>   So RT can't do this? It's not very usefull, since when some service
> gets down, we would have numerous of duplicite issues, as all users
> would try to report it...
> 
> Dne 11/3/10 8:04 PM, Josh Narins napsal(a):
> > I would think you would have to rewrite the query for My Open Tickets
> for people to see other people's open tickets in the list.
> >
> > add something like
> >
> > or ( Queue is 'user' and status != 'resolved' )
> >
> >
> > Josh Narins
> > Director of Application Development
> > SeniorBridge
> > 845 Third Ave
> > 7th Floor
> > New York, NY 10022
> > Tel: (212) 994-6194
> > Mobile: (917) 488-6248
> > Fax: (212) 994-4260
> > jnarins at seniorbridge.com
> >
> > SeniorBridge
> > Managing Complex Chronic Care
> > http://www.seniorbridge.com
> >
> >
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> your system. Thank you.-----Original Message-----
> >> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> >> bounces at lists.bestpractical.com] On Behalf Of Josef
> >> Sent: Wednesday, November 03, 2010 2:58 PM
> >> To: rt-users at lists.bestpractical.com
> >> Subject: Re: [rt-users] see others tickets
> >>
> >>    I have created a new queue called user, added group rights
> >> ShowTicket,
> >> SeeQueue, CreateTicket to a group unpriviliged. Then I have added
> two
> >> users. Now, if user1 creates a ticket, he sees it in "My open
> tickets"
> >> when he logs in. But if user2 logs in, he doesn't see any tickets in
> >> his
> >> "My open tickets" list. I want him to see the ticket of user1, so he
> >> won't report the same problem as user1.
> >>
> >> Dne 11/3/10 1:56 PM, Emmanuel Lacour napsal(a):
> >>> On Wed, Nov 03, 2010 at 01:49:13PM +0100, Josef wrote:
> >>>>    Hello,
> >>>>       I would like to have a "shared" queue, where would all users
> >> see
> >>>> others tickets. Not just tickets submited by a user itself. Is
> this
> >>>> even possible in RT? Any suggestions, how to set it up?
> >>>>
> >>> Sure, just go to Configuration->Queue->YourQueue->GroupRights and
> >> grant
> >>> "ShowTicket" to pseudo group "Unpriviledged".
> >>>