[rt-users] see others tickets

[Josh Narins]

Sorry, not "Queue," but saved-search/dashboard.

> -----Original Message-----
> From: Josh Narins
> Sent: Wednesday, November 03, 2010 4:42 PM
> To: 'Josef'
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] see others tickets
> 
> That's what the "Newest Unowned Tickets" queue is for, the default
> second box in the left column of the home page is for.
> 
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > bounces at lists.bestpractical.com] On Behalf Of Josef
> > Sent: Wednesday, November 03, 2010 4:39 PM
> > Cc: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] see others tickets
> >
> >   So RT can't do this? It's not very usefull, since when some service
> > gets down, we would have numerous of duplicite issues, as all users
> > would try to report it...
> >
> > Dne 11/3/10 8:04 PM, Josh Narins napsal(a):
> > > I would think you would have to rewrite the query for My Open
> Tickets
> > for people to see other people's open tickets in the list.
> > >
> > > add something like
> > >
> > > or ( Queue is 'user' and status != 'resolved' )
> > >
> > >
> > > Josh Narins
> > > Director of Application Development
> > > SeniorBridge
> > > 845 Third Ave
> > > 7th Floor
> > > New York, NY 10022
> > > Tel: (212) 994-6194
> > > Mobile: (917) 488-6248
> > > Fax: (212) 994-4260
> > > jnarins at seniorbridge.com
> > >
> > > SeniorBridge
> > > Managing Complex Chronic Care
> > > http://www.seniorbridge.com
> > >
> > >
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> > >> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > >> bounces at lists.bestpractical.com] On Behalf Of Josef
> > >> Sent: Wednesday, November 03, 2010 2:58 PM
> > >> To: rt-users at lists.bestpractical.com
> > >> Subject: Re: [rt-users] see others tickets
> > >>
> > >>    I have created a new queue called user, added group rights
> > >> ShowTicket,
> > >> SeeQueue, CreateTicket to a group unpriviliged. Then I have added
> > two
> > >> users. Now, if user1 creates a ticket, he sees it in "My open
> > tickets"
> > >> when he logs in. But if user2 logs in, he doesn't see any tickets
> in
> > >> his
> > >> "My open tickets" list. I want him to see the ticket of user1, so
> he
> > >> won't report the same problem as user1.
> > >>
> > >> Dne 11/3/10 1:56 PM, Emmanuel Lacour napsal(a):
> > >>> On Wed, Nov 03, 2010 at 01:49:13PM +0100, Josef wrote:
> > >>>>    Hello,
> > >>>>       I would like to have a "shared" queue, where would all
> users
> > >> see
> > >>>> others tickets. Not just tickets submited by a user itself. Is
> > this
> > >>>> even possible in RT? Any suggestions, how to set it up?
> > >>>>
> > >>> Sure, just go to Configuration->Queue->YourQueue->GroupRights and
> > >> grant
> > >>> "ShowTicket" to pseudo group "Unpriviledged".
> > >>>