[rt-users] Creating child tickets from custom field

[Kris Germann]

Here's where I got my info from, but some clarification would be nice:

http://wiki.bestpractical.com/view/WorkFlow

Kris

On 11/03/2010 09:12 PM, Kris Germann wrote:
> Evening everyone,
>
> I have a few questions that I hope you can answer,
>
> I have created a custom field labelled 'Send to:', where there is a 
> drop down list naming several queues.
>
> What I'm wondering is when I select a queue from the custom field 
> (Send To:) and update the ticket, if it could then create a child 
> ticket in the queue selected with the content that current reply / 
> comment.
>
> Let me know if you need more clarification,
>
> Kris
>
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