[rt-users] Creating child tickets from custom field

[Kenneth Crocker]

Kris,

Create scrip that executes when a transaction for that Custom Field occurs.
In that scrip, set up an array that has a Queue Id to correspond to each
value option in the Custom Field. Then create a ticket in that Queue.

Kenn
LBNL

On Thu, Nov 4, 2010 at 7:27 AM, Kris Germann <kris_germann at 295.ca> wrote:

>  Here's where I got my info from, but some clarification would be nice:
>
> http://wiki.bestpractical.com/view/WorkFlow
>
> Kris
>
>
> On 11/03/2010 09:12 PM, Kris Germann wrote:
>
> Evening everyone,
>
> I have a few questions that I hope you can answer,
>
> I have created a custom field labelled 'Send to:', where there is a drop
> down list naming several queues.
>
> What I'm wondering is when I select a queue from the custom field (Send
> To:) and update the ticket, if it could then create a child ticket in the
> queue selected with the content that current reply / comment.
>
> Let me know if you need more clarification,
>
> Kris
>
>
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