[rt-users] Subject Tags

[Kris Germann]

Look up.

The subject tag is what appears in the subject of an outgoing email - 
similar to [rt-users] except it would have your ticket number in place.

{$Ticket->id}] is the exact string I believe.

If your rtname was set to Company A, all outgoing emails including 
autoreplies would show up as 'Company A #1234' depending on the ticket 
number. If you change your Subject Tag to 'Company A Business 
Inquiries', it would change all outgoing correspondence email subjects 
to 'Company A Business Inquiries #1234'.

Kris

On 11/04/2010 04:45 PM, Kurt Engle wrote:
> Can someone give me a quick explanation as to what 'Subject Tags' are 
> or could be used for in a queue?
>
> Also, during my testing of 'Subject Tags' to see what they do, I enter 
> the Subject Tag for a Q and hit save, go back into the configuration 
> for that Q and the 'Subject Tag' is gone and nothing different shows 
> up in tickets within that Q.
>
> I am using RT 3.8.8.
>
> Thanks
>
> -kurt
>
>
>
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