[rt-users] Subject Tags

[Kris Germann]

I completely misinterpreted your question, Ruslans' answer is what you 
need ;)

Kris

On 11/04/2010 05:18 PM, Kris Germann wrote:
> Look up.
>
> The subject tag is what appears in the subject of an outgoing email - 
> similar to [rt-users] except it would have your ticket number in place.
>
> {$Ticket->id}] is the exact string I believe.
>
> If your rtname was set to Company A, all outgoing emails including 
> autoreplies would show up as 'Company A #1234' depending on the ticket 
> number. If you change your Subject Tag to 'Company A Business 
> Inquiries', it would change all outgoing correspondence email subjects 
> to 'Company A Business Inquiries #1234'.
>
> Kris
>
> On 11/04/2010 04:45 PM, Kurt Engle wrote:
>> Can someone give me a quick explanation as to what 'Subject Tags' are 
>> or could be used for in a queue?
>>
>> Also, during my testing of 'Subject Tags' to see what they do, I 
>> enter the Subject Tag for a Q and hit save, go back into the 
>> configuration for that Q and the 'Subject Tag' is gone and nothing 
>> different shows up in tickets within that Q.
>>
>> I am using RT 3.8.8.
>>
>> Thanks
>>
>> -kurt
>>
>>
>>
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