[rt-users] Merging CFs

Jean-Philippe Houde jphml at videotron.ca
Wed Nov 10 09:39:07 EST 2010


Hi,

Quick question regarding Custom Fields. We are using RT 3.8.0 and I'm trying
the following:

1. Ticket #1 with a test CF with a value of "test1"
2. Ticket #2 with a test CF with a value of "test2"
3. Merging #2 into #1

What I'd like to end up with is to have the test CF showing both values
(test1 and test2) when I go to the merged ticket (#1 in that case). But
unfortunately, ticket #1 only show it's original value of "test1". The
"test2" value seems to "disappear".

I've tried "Enter multiple values" as a CF type but it doesn't seems to do
it. Is there a way to do that?

Thanks in advanced,

Jean-Philippe







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