[rt-users] Merging CFs

[Emmanuel Lacour]

On Wed, Nov 10, 2010 at 09:39:07AM -0500, Jean-Philippe Houde wrote:
> Hi,
> 
> Quick question regarding Custom Fields. We are using RT 3.8.0 and I'm trying
> the following:
> 
> 1. Ticket #1 with a test CF with a value of "test1"
> 2. Ticket #2 with a test CF with a value of "test2"
> 3. Merging #2 into #1
> 
> What I'd like to end up with is to have the test CF showing both values
> (test1 and test2) when I go to the merged ticket (#1 in that case). But
> unfortunately, ticket #1 only show it's original value of "test1". The
> "test2" value seems to "disappear".
> 
> I've tried "Enter multiple values" as a CF type but it doesn't seems to do
> it. Is there a way to do that?
> 

that's how RT works actually, it does not merge customfields on ticket
merge.

you have to modify RT code for this (see method MergeInto in
lib/RT/Ticket_Overlay.pm).

(may be done by a scrip on transaction of type Link with field
MergedInto)