[rt-users] Ticket creation adds content automatically

[Kris Germann]

Hey guys,

So I'm having a bit of trouble here...

I'm trying to create a scrip to run, which is whenever a ticket is 
created for a specific queue, there is already text in the content 
window (like there is when you have a signature).

My scrip is:

Condition: On Create
Action: Create Tickets
Template: Global Template: My template (text only)
Stage: Transaction Create

No custom conditions defined,

Any ideas what I'm doing wrong?
-- 

Kris
Supervisor, Sales & Technical Support
freephoneline.ca
605 Boxwood Drive
Cambridge ON, N3E1A5
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101110/9eb41e44/attachment.htm>