[rt-users] Ticket creation adds content automatically

[Mathieu Longtin]

Check this thread.
http://www.gossamer-threads.com/lists/rt/users/96835

--
Mathieu Longtin
1-514-803-8977


On Wed, Nov 10, 2010 at 3:32 PM, Kris Germann <kris_germann at 295.ca> wrote:

>  Hey guys,
>
> So I'm having a bit of trouble here...
>
> I'm trying to create a scrip to run, which is whenever a ticket is created
> for a specific queue, there is already text in the content window (like
> there is when you have a signature).
>
> My scrip is:
>
> Condition: On Create
> Action: Create Tickets
> Template: Global Template: My template (text only)
> Stage: Transaction Create
>
> No custom conditions defined,
>
> Any ideas what I'm doing wrong?
>  --
>
> Kris
> Supervisor, Sales & Technical Support
> freephoneline.ca
> 605 Boxwood Drive
> Cambridge ON, N3E1A5
>
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