[rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create
Kris Germann
kris_germann at 295.ca
Thu Nov 11 10:45:49 EST 2010
Is there a way to show a mandatory custom field ONLY when the ticket is
first created?
I want people to enter phone numbers and dates of technical issues,
however now they are being asked to enter them again when resolving the
ticket, which really there is no point to since it's recorded already...
--
Kris
Supervisor, Sales & Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5
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