[rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create

[Kris Germann]

In addition, recording dates when 'Type' is 'select date' seems to show 
this in the transaction when the ticket is created:

Title of Custom Field:     Thu Nov 18 00:00:00 2010

-- 00:00:00 indicating that I am able to enter a time _somewhere_ ... 
however I cannot find out how to... Am I blind?

Kris
Supervisor, Sales & Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5

On 11/11/2010 10:45 AM, Kris Germann wrote:
> Is there a way to show a mandatory custom field ONLY when the ticket 
> is first created?
>
> I want people to enter phone numbers and dates of technical issues, 
> however now they are being asked to enter them again when resolving 
> the ticket, which really there is no point to since it's recorded 
> already...
> -- 
>
> Kris
> Supervisor, Sales & Technical Support
> Fibernetics Corporation
> 605 Boxwood Drive
> Cambridge ON, N3E1A5
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101111/7cd484f2/attachment.htm>