[rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create

[Kris Germann]

Thanks Emmanuel, where would I go in my CallBack dir?

I have two sub dir's which are CheckMandatoryFields and RTx-Calendar ... 
I believe I'd have to create a Create.html for RT to call on, right?

Kris
Supervisor, Sales & Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5

On 11/11/2010 01:57 PM, Emmanuel Lacour wrote:
> On Thu, Nov 11, 2010 at 10:45:49AM -0500, Kris Germann wrote:
>> Is there a way to show a mandatory custom field ONLY when the ticket
>> is first created?
>>
> There is something like this in RT todo list ...
>
> http://issues.bestpractical.com/Ticket/Display.html?id=14974&user=guest&pass=guest
>
>> I want people to enter phone numbers and dates of technical issues,
>> however now they are being asked to enter them again when resolving
>> the ticket, which really there is no point to since it's recorded
>> already...
> As far as I know, displaying CF edit on correspond/comment/resolve is
> not in RT core, but often done by a callback. You have to tweak this
> callback (or EditBasics if you use this to resolve the ticket) to not
> display edition of CF already filled.
>
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