[rt-users] Question on CommandByMail error

[Kenneth Crocker]

Kevin,

Actually, I wasn't concerned with a timestamp. I'm more concerned with why
I'm getting an error message even though the ticket fields are updated using
CommandByMail. That's why I included the "debug" info in my last note.
Do you have any ideas on where I can look for the problem?

Kenn
LBNL

On Thu, Nov 11, 2010 at 4:12 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Nov 11, 2010 at 01:53:39PM -0800, Kenneth Crocker wrote:
> >    [Thu Nov 11 21:38:58 2010] [warning]: Failed command 'due: 2010-11-28'
> >
> >    My question is, can you think of how this might have happened or point
> me in a direction to
> >    look?
>
> This is not a Timestamp, it is a Date.  A Timestamp includes a Time.
>
> There are examples in the test suite that ships as part of the
> extension.  Patches to update the README would be great.
>
> -kevin
>
> >    On Tue, Nov 9, 2010 at 1:27 PM, Kevin Falcone <[2]
> falcone at bestpractical.com> wrote:
> >
> >      On Tue, Nov 09, 2010 at 01:22:51PM -0800, Kenneth Crocker wrote:
> >      > I don't understand 'test suite' nor what 'timestamp' refers to.
> >
> >      The module has a series of tests that are run before a release, and
> it
> >      passes. That test suite tests Due.
> >
> >      A timestamp is a timestamp, what RT displays dates as by default.
> >
> >      Once you figure it out, documentation patches to make it clearer for
> >      you are welcome in the rt.cpan queue for the module.
> >
> >      -kevin
> >      > On Tue, Nov 9, 2010 at 12:52 PM, Kevin Falcone <[1][3]
> falcone at bestpractical.com> wrote:
> >      >
> >      > On Tue, Nov 09, 2010 at 10:25:57AM -0800, Kenneth Crocker wrote:
> >      > > To List,
> >      > >
> >      > > I'm using CommandByMail and I keep getting this error message,
> yet the data is updated:
> >      > >
> >      > > Failed command 'due: 2010-11-28'
> >      > > Error message: (no message)
> >      > >
> >      > > Due: 2010-11-28
> >      > >
> >      > > The Duse was modified, so why the error message?
> >      > >
> >      > > I tried this several times, ie. Due:11-26-2010; Due: 2010-11-28;
> Due: 11-26-2010, etc.
> >      >
> >      > The test suite passes using a timestamp (which is what the
> >      > documentation indicates). Does that work for you?
> >      > -kevin
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101112/805721f7/attachment.htm>