[rt-users] Question on CommandByMail error

[Kevin Falcone]

On Fri, Nov 12, 2010 at 09:11:43AM -0800, Kenneth Crocker wrote:
>    Actually, I wasn't concerned with a timestamp. I'm more concerned with why I'm getting an
>    error message even though the ticket fields are updated using CommandByMail. That's why I
>    included the "debug" info in my last note.
>    Do you have any ideas on where I can look for the problem?

Because the Due fails (according to your logs).  So it logs an error.
Perhaps you could be clearer about "the ticket fields are updated"
since you started this thread saying that Due doesn't work and then
showed logs where Due doesn't work because you're using the wrong
format.

-kevin

>    On Thu, Nov 11, 2010 at 4:12 PM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
> 
>      On Thu, Nov 11, 2010 at 01:53:39PM -0800, Kenneth Crocker wrote:
>      > [Thu Nov 11 21:38:58 2010] [warning]: Failed command 'due: 2010-11-28'
>      >
>      > My question is, can you think of how this might have happened or point me in a direction
>      to
>      > look?
> 
>      This is not a Timestamp, it is a Date. A Timestamp includes a Time.
> 
>      There are examples in the test suite that ships as part of the
>      extension. Patches to update the README would be great.
>      -kevin
>      > On Tue, Nov 9, 2010 at 1:27 PM, Kevin Falcone <[2][2]falcone at bestpractical.com> wrote:
>      >
>      > On Tue, Nov 09, 2010 at 01:22:51PM -0800, Kenneth Crocker wrote:
>      > > I don't understand 'test suite' nor what 'timestamp' refers to.
>      >
>      > The module has a series of tests that are run before a release, and it
>      > passes. That test suite tests Due.
>      >
>      > A timestamp is a timestamp, what RT displays dates as by default.
>      >
>      > Once you figure it out, documentation patches to make it clearer for
>      > you are welcome in the rt.cpan queue for the module.
>      >
>      > -kevin
>      > > On Tue, Nov 9, 2010 at 12:52 PM, Kevin Falcone <[1][3][3]falcone at bestpractical.com>
>      wrote:
>      > >
>      > > On Tue, Nov 09, 2010 at 10:25:57AM -0800, Kenneth Crocker wrote:
>      > > > To List,
>      > > >
>      > > > I'm using CommandByMail and I keep getting this error message, yet the data is
>      updated:
>      > > >
>      > > > Failed command 'due: 2010-11-28'
>      > > > Error message: (no message)
>      > > >
>      > > > Due: 2010-11-28
>      > > >
>      > > > The Duse was modified, so why the error message?
>      > > >
>      > > > I tried this several times, ie. Due:11-26-2010; Due: 2010-11-28; Due: 11-26-2010, etc.
>      > >
>      > > The test suite passes using a timestamp (which is what the
>      > > documentation indicates). Does that work for you?
>      > > -kevin
> 
> References
> 
>    Visible links
>    1. mailto:falcone at bestpractical.com
>    2. mailto:falcone at bestpractical.com
>    3. mailto:falcone at bestpractical.com
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