[rt-users] Question on CommandByMail error

[Kenneth Crocker]

Kevin,

My apologies. I thought I had been clear. I'm not seeing where the format is
wrong. I looked at the Tools->Offline template and used that as a basis for
my template.
Due:followed by a date

Are you saying the format I use for the date itself is wrong?

Kenn
LBNL

On Fri, Nov 12, 2010 at 9:17 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Fri, Nov 12, 2010 at 09:11:43AM -0800, Kenneth Crocker wrote:
> >    Actually, I wasn't concerned with a timestamp. I'm more concerned with
> why I'm getting an
> >    error message even though the ticket fields are updated using
> CommandByMail. That's why I
> >    included the "debug" info in my last note.
> >    Do you have any ideas on where I can look for the problem?
>
> Because the Due fails (according to your logs).  So it logs an error.
> Perhaps you could be clearer about "the ticket fields are updated"
> since you started this thread saying that Due doesn't work and then
> showed logs where Due doesn't work because you're using the wrong
> format.
>
> -kevin
>
> >    On Thu, Nov 11, 2010 at 4:12 PM, Kevin Falcone <[1]
> falcone at bestpractical.com> wrote:
> >
> >      On Thu, Nov 11, 2010 at 01:53:39PM -0800, Kenneth Crocker wrote:
> >      > [Thu Nov 11 21:38:58 2010] [warning]: Failed command 'due:
> 2010-11-28'
> >      >
> >      > My question is, can you think of how this might have happened or
> point me in a direction
> >      to
> >      > look?
> >
> >      This is not a Timestamp, it is a Date. A Timestamp includes a Time.
> >
> >      There are examples in the test suite that ships as part of the
> >      extension. Patches to update the README would be great.
> >      -kevin
> >      > On Tue, Nov 9, 2010 at 1:27 PM, Kevin Falcone <[2][2]
> falcone at bestpractical.com> wrote:
> >      >
> >      > On Tue, Nov 09, 2010 at 01:22:51PM -0800, Kenneth Crocker wrote:
> >      > > I don't understand 'test suite' nor what 'timestamp' refers to.
> >      >
> >      > The module has a series of tests that are run before a release,
> and it
> >      > passes. That test suite tests Due.
> >      >
> >      > A timestamp is a timestamp, what RT displays dates as by default.
> >      >
> >      > Once you figure it out, documentation patches to make it clearer
> for
> >      > you are welcome in the rt.cpan queue for the module.
> >      >
> >      > -kevin
> >      > > On Tue, Nov 9, 2010 at 12:52 PM, Kevin Falcone <[1][3][3]
> falcone at bestpractical.com>
> >      wrote:
> >      > >
> >      > > On Tue, Nov 09, 2010 at 10:25:57AM -0800, Kenneth Crocker wrote:
> >      > > > To List,
> >      > > >
> >      > > > I'm using CommandByMail and I keep getting this error message,
> yet the data is
> >      updated:
> >      > > >
> >      > > > Failed command 'due: 2010-11-28'
> >      > > > Error message: (no message)
> >      > > >
> >      > > > Due: 2010-11-28
> >      > > >
> >      > > > The Duse was modified, so why the error message?
> >      > > >
> >      > > > I tried this several times, ie. Due:11-26-2010; Due:
> 2010-11-28; Due: 11-26-2010, etc.
> >      > >
> >      > > The test suite passes using a timestamp (which is what the
> >      > > documentation indicates). Does that work for you?
> >      > > -kevin
> >
> > References
> >
> >    Visible links
> >    1. mailto:falcone at bestpractical.com
> >    2. mailto:falcone at bestpractical.com
> >    3. mailto:falcone at bestpractical.com
>
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