[rt-users] Several line for a CustomField in CommandByEmail.

[CALLEJA-ALBILLOS, FRANCK (FRANCK)** CTR **]

Hi,

Thanks for your answer.

It doesn’t work. Looking at the code, seems there is a line for removing trailing and leading space (line 208 in TakeAction.pm), no ?

I tried also with addition of \n to force MYSQL interpret a carriage return, but the \n appear as a simple char string and isn’t interpreted.

Cdt,

Franck CALLEJA-ALBILLOS
TREFLE pour Alcatel-Lucent
Centre de Compétences Managed Services - IP/MPLS

Tél. : +33 1 30 77 1362
Email : franck.calleja-albillos at alcatel-lucent.com<mailto:franck.calleja-albillos at alcatel-lucent.com>

De : ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] De la part de Ruslan Zakirov
Envoyé : jeudi 11 novembre 2010 14:44
À : CALLEJA-ALBILLOS, FRANCK (FRANCK)** CTR **
Cc : rt-users at lists.bestpractical.com
Objet : Re: [rt-users] Several line for a CustomField in CommandByEmail.


Hi

Try spaces in the beginning of a new line.

Cf: bla
  Bla
  Bla

Regards, Ruslan. From phone.
2010 11 10 19:53 пользователь "CALLEJA-ALBILLOS, FRANCK (FRANCK)** CTR **" <Franck.Calleja-Albillos at alcatel-lucent.com<mailto:Franck.Calleja-Albillos at alcatel-lucent.com>> написал:
> Hello,
>
> I want to create tickets through CommandByEmail and fulfill some CustomFields. One of them is a text area (including several lines), but I don't know how to format the mail so that it takes the "Carriage Return" or "Line Feed" into account :
>
> I've tried :
>
> CustomField.{Adresse}:"6, rue Léonard de Vinci - BP 0119
> 53001 LAVAL"
>
>
> CustomField.{Adresse}:6, rue Léonard de Vinci - BP 0119
> 53001 LAVAL
>
>
> CustomField.{Adresse}:6, rue Léonard de Vinci - BP 0119
> AddCustomField.{Adresse}:53001 LAVAL
>
> None seems to work. Or perhaps I'm wrong.
> Every else other Field ou CustomField is updated correctly.
>
> How can I do ?
>
> Thanks for your help,
> Franck CALLEJA-ALBILLOS
>
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