[rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

[Kevin Falcone]

On Wed, Nov 17, 2010 at 05:07:29AM +0000, Rithy R wrote:
>    If I remove RT::FM from RT_SiteConfig.pm, the SLA extension work immediately, it can set due
>    date based on my setting just like before. Please kindly help out...

Does it happen on 3.8.8?

-kevin

>    > Date: Tue, 16 Nov 2010 20:51:36 -0500
>    > From: falcone at bestpractical.com
>    > To: rt-users at lists.bestpractical.com
>    > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM
>    >
>    > On Wed, Nov 17, 2010 at 01:35:49AM +0000, Rithy R wrote:
>    > > After I applied the setting, restart apache I found RTFM menu in RT 3.8.7 web interface (I
>    > > logged in as root). I can create article at this time. The problem is, when create new
>    ticket,
>    > > my SLA extension assigned correct sla level I set up but it never change due date/time
>    like
>    > > before. What are missing here? Can you advise your configuration that made these two
>    > > extensions work together? I do appreciate your advice and wish all the best.
>    >
>    > If you disable RTFM does it suddenly work again? The SLA extension
>    > works using Scrips, which RTFM doesn't change.
>    >
>    > -kevin
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