[rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

[Rithy R]

Hi Kevin,
I am new to RT so even I tried to download RT3.8.8 and install it manually on Ubuntu 10, I cannot complete it. The error return after I run:
/etc/request-tracker3.8/sbin/rt-setup-database –dba rt –prompt-for-dba-password –action upgradeThe RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check whether each address belongs to RT or not. It is especially important to set this option if RT recieves emails on addresses that are not in the database or config. (/etc/request-tracker3.8/sbin/../lib/RT/Config.pm:343)
Please help, I really need RTFM.

Regards,Rithy




> Date: Wed, 17 Nov 2010 09:42:57 -0500
> From: falcone at bestpractical.com
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM
> 
> On Wed, Nov 17, 2010 at 05:07:29AM +0000, Rithy R wrote:
> >    If I remove RT::FM from RT_SiteConfig.pm, the SLA extension work immediately, it can set due
> >    date based on my setting just like before. Please kindly help out...
> 
> Does it happen on 3.8.8?
> 
> -kevin
> 
> >    > Date: Tue, 16 Nov 2010 20:51:36 -0500
> >    > From: falcone at bestpractical.com
> >    > To: rt-users at lists.bestpractical.com
> >    > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM
> >    >
> >    > On Wed, Nov 17, 2010 at 01:35:49AM +0000, Rithy R wrote:
> >    > > After I applied the setting, restart apache I found RTFM menu in RT 3.8.7 web interface (I
> >    > > logged in as root). I can create article at this time. The problem is, when create new
> >    ticket,
> >    > > my SLA extension assigned correct sla level I set up but it never change due date/time
> >    like
> >    > > before. What are missing here? Can you advise your configuration that made these two
> >    > > extensions work together? I do appreciate your advice and wish all the best.
> >    >
> >    > If you disable RTFM does it suddenly work again? The SLA extension
> >    > works using Scrips, which RTFM doesn't change.
> >    >
> >    > -kevin
 		 	   		  
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